Frequently Asked Questions

1. How can I place an order?

You can place your order directly through our website. Simply browse our collection, select your preferred item and size, add it to your cart, and proceed to checkout. Once your payment is completed, you will receive an order confirmation.

2. What payment methods do you accept?

We accept secure online payment methods including FPX, credit/debit cards and Atome, subject to availability at checkout.

3. How long does delivery take?

Orders are usually processed within 1–3 working days. Delivery time may vary depending on your location and courier service. You will receive your tracking details once your order has been shipped.

4. Do you ship throughout Malaysia?

Yes. We deliver nationwide across Malaysia, including Peninsular Malaysia, Sabah and Sarawak. Shipping charges may vary depending on your location and order details.

5. How much is shipping?

Shipping charges are calculated during checkout based on your delivery location and order details. From time to time, SĒELA may also offer free shipping promotions.

6. Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible. We can only accommodate changes or cancellations before your order has been processed or shipped.

7. How do I choose the right size?

We recommend referring to the size guide provided on each product page before placing your order. If you are unsure about your size, feel free to contact our customer support team for assistance.

8. What if the item I want is out of stock?

Selected items may be restocked depending on availability. You may contact us or follow our social media updates for information about upcoming restocks and new collections.

9. Can I return or exchange an item?

Returns or exchanges may be accepted subject to our Return & Refund Policy. Items must generally be unworn, unwashed, unused and in their original condition with all tags and packaging intact.

10. What if I receive a damaged or incorrect item?

Please contact us as soon as possible if you receive an incorrect, damaged or defective item. We recommend taking clear photos or videos of the item and packaging so our team can assist you with the next steps.

11. Can I return an item if I chose the wrong size?

Size exchanges may be considered subject to availability and our return/exchange policy. Please contact us before sending the item back so our team can advise you accordingly.

12. How can I track my order?

Once your order has been shipped, tracking information will be provided to you. You can use the tracking number to monitor your parcel directly through the courier’s tracking system.

13. How should I care for my SĒELA pieces?

We recommend following the care instructions provided with each garment. For delicate fabrics, prints, lace or embellishments, gentle washing and proper storage are recommended to help maintain the quality of your piece.

14. Can I purchase an item as a gift?

Absolutely. SĒELA pieces make beautiful gifts for birthdays, celebrations and special occasions. Please ensure that the recipient’s delivery details and preferred size are correct before completing your order.

15. How can I contact SĒELA?

For enquiries regarding products, orders, sizing or other assistance, you can contact our customer support team through the contact details provided on our website. You can also follow us on Instagram for the latest collections, updates and announcements.